What you need to access your account online.
To obtain access to your retirement account information, you will need
an Internet browser that supports Secure Sockets Layer (SSL) - a
security technology that encrypts or disguises data. Browsers that support SSL include Netscape NavigatorTM
(version 6.0 or higher) or Microsoft’s Internet ExplorerTM
(version 5.0 or higher).
important, for your security, that you upgrade your browser to the
highest level of encryption available (128 bit). You can
download the latest versions of 128-bit browsers at Netscape or
my User ID?
For existing users, your User ID
is initially your Social Security number. You always have the option
to update your User ID to something other than your Social Security
number. Once you update your User ID, you will no longer be able to
use your Social Security number to access your account through
Prudential's Online Retirement Center.
For new users, you have the option to create a unique User ID or use your Social Security number as your log in User ID.
Intuit's Quicken or Microsoft Money Users:
Any time you update your User ID on the Prudential Retirement participant website, you will also need to update your log in ID's for any personalized financial planning software you may use, such as Intuit's Quicken or Microsoft's Money.
Note: There is generally a one day delay for Quicken or Money to recognize the new User ID you have created.
You can view detailed instructions at www.prudential.com/retirement/quicken.
How do I create
a User ID?
To create a User ID, just select the "Change
Your User ID?" link on the log in page. Remember to choose a User ID
that you can easily remember. The following requirements help ensure
that your User ID is unique and secure:
- Your User Id must be between 6 and 32 characters and can contain any of the following characters: @, $, %, # and period (.)
- User IDs are not case sensitive (upper and lower case letters
are the same)
What if I forget my User ID?
Prudential provides online help to assist you in
identifying your User ID. Simply click the "Forgot Your User
ID?" link on the log in page.
What if I forget my password (PIN)?
Prudential provides online help to assist you in resetting
your password (PIN). Simply click the "Forgot Your Password (PIN)?" link on the
log in page.
If you are experiencing technicial difficulties in
accessing the site, please
The above phone number is for technical assistance only. If you need
help with your retirement account, please call the phone number
listed on your retirement statement.